Andre Tan Frankfurt
Borsigalle 26
60388 Frankfurt am Main
If you wish to cancel the contract, please fill out this form and send it to
Andre Tan Frankfurt
Borsigalle 26
60388 Frankfurt am Main
andretan.frankfurt gmail.com
Right of Withdrawal and Withdrawal Information
Andre Tan Frankfurt grants the customer the right to withdraw from the contract without giving reasons. The withdrawal period is 14 days from the day on which you or a third party named by you (who is not the carrier) received the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. by email). You may use the attached model withdrawal form, but this is not obligatory. You can also fill out the electronic cancellation form on our website. In the cancellation form, please provide the following information:
If you return the goods without prior notification of cancellation, we will treat the return as a declaration of cancellation.
To meet the cancellation deadline, it is sufficient to send the notification before the deadline expires.
The goods must be returned to us or handed over to us. The deadline is met if the goods are dispatched before the end of 14 days.
When returning goods, you bear the direct costs of the return (postage or transport costs).
Return shipping costs are calculated separately for each order. You are responsible for the return of the goods.
Compensation for diminished value only applies if the loss in value is due to handling that was not necessary to ascertain the nature, characteristics, and functioning of the goods.
Consequences of Cancellation
If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within 14 days from the day on which we received your cancellation notice.
Reimbursement will be made using the same payment method you used for the original transaction, unless otherwise agreed. No fees will be charged for the refund.
We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation to us.
When returning the goods The following applies:
Compensation for any loss in value is only required if this loss is due to use beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods. beyond.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following goods: